FAMILY TRAVEL – VIAGGI
Alitalia Files for Bankruptcy…Again
Alitalia filed for bankruptcy for the third time. The news is causing shockwaves in Italy. The Abu Dhabi-based Etihad had come to the rescue in 2014, and before that Prime Minister Silvio Berlusconi and a number of Italian companies had bailed out the national carrier in 2008, according to The New York Times. These efforts all failed. Now, Etihad has announced it has no plans to continue its investment, according to CNN.
How Italy Is Taking the News
Scouring Twitter amid news of the filing, you saw that Italians are sick and tired of bailouts. In fact, La Repubblica reported the results of a survey in which 77 percent of Italians were against helping.
One headline in La Repubblica read “Alitalia, un pasticciaccio tutto italiano,” which means, “Alitalia, a big, all-Italian mess.” In that story, Massimo Giannini compares happenings in the European Union to kick off the subject. “In Paris, you are voting to save Europe,” he writes. “In Italy, you are voting to kill Alitalia.”
What This Means for Alitalia Travelers
While Alitalia has suffered from an inability to compete with discount airlines, Ryanair and easyJet, for domestic passengers, it was still the go-to for many Italian Americans. Or at least many of the ones I know use it. Recently, many of my Italian friends and family visited the United States and traveled with Alitalia. Indeed, a few people I know have flights coming up in the next few weeks. So, what are Alitalia travelers to do? Discover the steps to take starting now:
Call Your Travel Agent
Many Italians I know still use a travel agent. Or you prefer an online agency, such as Expedia or Orbitz. Get in touch with your contacts or customer service to find out if they have any information. This is helpful even if they don’t have any news for you because you will be on their radar.
Call Alitalia Directly
If you don’t have an agent or simply prefer your independence, you can call the airline yourself. To reach support from the United States, call 800 223 5730. To reach it from Italy, call 892010. You can also call Italian support for the airline from abroad by dialing +39 06 65649. (Remember the + sign is the prefix you must dial from your point of origin, so you will need to look that up if you don’t have it.)
Keep Tabs on the Headlines
Should Alitalia flights be grounded, you will hear about it in the news. With so much going on in the United States and other places these days, you might have to look for the headlines yourself. Set up Google alerts, so any story about Alitalia is emailed to you. Scan the stories to learn what’s happening with flights and passengers. At the Alitalia website, you should also sign up for the newsletter. There’s a chance the staff will share information about canceled or grounded flights. That’s not a guarantee, of course, because some companies use newsletters just for promotion.
Have a Plan B
Recognize that travel with Alitalia is not the most secure at this point. So, be prepared for the worst. Alert family, friends, or chauffeurs who are going to pick you up at the airport that things might change in light of the bankruptcy. Brace yourself for some inconveniences. If you have kids, prepare them as well. Bring along extra snacks and distractions in case there are major delays.
Also, figure out if there are other travel options for you. Do not purchase a new ticket unless you are certain your flight is canceled and the airline won’t be doing anything to rectify the situation for you. One would like to believe they would protect consumers during this challenging time, but you never know in these circumstances. As they say in Italia, “In bocc’ al lupo,” or “In the mouth of the wolf.” It just means good luck. Really. But it seems perfectly suited to this scenario.